A 99.9% Server Uptime
The benefit of creating your very own web hosting platform is that you don’t need to worry about compatibility issues – you design a specific set of software tools in such a way as to be compatible with a particular set of hardware elements. The final outcome is something significantly more solid and reliable, since there are less potential chances of failure. We have built our cloud hosting system using time–proven hardware elements in addition to a seriously customized version of Security–Enhanced Linux in an attempt to set up a very secure and safe environment for your own sites.
That is the reason why, with all our web hosting plans packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on enterprise–level hardware made by Juniper. Furthermore, on every single router, we have placed a firewall with an intricate set of rules with the intention to sieve all fishy requests.
In this way, in all our data centers – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you are not satisfied with our web hosting services, or if you find them insufficient, or if you decide that you need to use a VPS hosting plans rather than a cloud hosting plan – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have full control of your domain names even if you delete your hosting account with us.
24/7 Technical Support
If you have ever had to wait for hours for a response, you are aware of how maddening this can be, particularly if your web site is on the line. That is the reason why our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our customer service technicians will be right here and they will respond to you in under 1 hour. And the best part is that their average support ticket response time is well under 20 minutes!