Although the web hosting service offered by the different companies is de facto identical, each provider has a personalized platform with its own tweaks and ways to perform given procedures. That is why, an info-packed knowledge base will be very helpful both for persons with no experience and for technically skilled users who will at some point find out how specific procedures are completed, but will lose some time in the process. The objective of such a knowledge base is to make the service fast and easy to use, sparing users loads of time and energy. The outcome is more content customers, since they can easily find the info they are searching for, and substantially less work for the client care staff members, because usually the vast majority of the inquiries and problems that customers have got are already enumerated in the knowledge base. Provided that the articles themselves are written well and cover more topics, you’ll be able to get to know more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Web Hosting

If you’ve purchased your first web hosting plan through our company or have moved your website over to us, you’ll become used to our services and our in-house developed Hepsia Control Panel before you know it as we have prepared an in-depth web-based knowledge base where you can find all the information that you will ever need – both general info about the service as a whole and more specific info about the different functions that you can use and the challenges that you may chance upon. The articles are available in 2 places. The entire article list can be accessed through the Help section of the Control Panel. You can read relevant articles about the different functions in each and every Control Panel section as well. You can learn how to do basically everything, from enabling an .htaccess config file to managing a mailing list, and all the articles offer comprehensive guides, so you won’t ever become bewildered due to an unclear text. Of course, in case you face a more specific problem and you don’t find a solution in our knowledge base, you can get in touch with our customer support staff members 24-7-365.