There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. This is the least complicated communication channel for several reasons. If no customer support team representative is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy/paste large bits of info without worrying about typographical mistakes, and if a particular problem needs more time to be sorted out or a number of replies must be exchanged, all the information will be in one location, so each party can always see the comments provided by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re typically separate from the hosting platform, which goes to say that if you need to provide info or to adhere to directions, you’ll have to use at least 2 different admin consoles and this number may increase if you desire to manage multiple domain names. Moreover, many web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Web Hosting

Our web hosting plans feature an integrated support ticket system, which is an indivisible part of our custom-built Hepsia Control Panel. In stark contrast to other analogous tools, Hepsia permits you to manage everything associated with the hosting service itself in the exact same location – payments, website files, e-mails, tickets, etc., avoiding the need to sign in and out of different admin consoles. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with several mouse clicks without the need to sign out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a number of informative articles, which will supply you with more information and which may help you resolve any specific issue before you actually post a ticket. We guarantee a support ticket response time of no more than 1 hour, even if it is a weekend or a national holiday.