Integrated Ticketing System in Web Hosting
Our web hosting plans feature an integrated support ticket system, which is an indivisible part of our custom-built Hepsia Control Panel. In stark contrast to other analogous tools, Hepsia permits you to manage everything associated with the hosting service itself in the exact same location – payments, website files, e-mails, tickets, etc., avoiding the need to sign in and out of different admin consoles. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with several mouse clicks without the need to sign out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a number of informative articles, which will supply you with more information and which may help you resolve any specific issue before you actually post a ticket. We guarantee a support ticket response time of no more than 1 hour, even if it is a weekend or a national holiday.