Being able to get in touch with your web hosting provider if you have any sort of questions or experience any difficulties is very important and how quickly they will answer back and react could be essential, especially if your website is business-oriented, as longer downtime can often mean losing potential customers. The support options are also a way to distinguish actual providers from resellers. The latter generally answer only to emails or support tickets and you may have to wait for a whole day or longer to receive a reply. If the problem involves a few replies, you may end up losing several days so as to have a problem solved. Using an authentic and trustworthy hosting company, you should be in a position to get in touch with the support anytime and get a prompt reply no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Web Hosting

Our web hosting plans feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting services before you make an order or you're a current client and you have any question or some issue, you can contact us at any time, including weekends and holidays. We have a number of channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any matters which require longer time to research and deal with. In contrast to many other website hosting service providers, our trouble tickets come with a warranted maximum response time of just one hour, so no matter what the trouble is, it will be resolved timely and you won't waste days in order to have something fixed.