Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
All your support requests will be responded to within maximum 1 hour after the trouble ticket or email was submitted. If your issue requires further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person in charge, in a timely manner then leave a comment to inform you that more time will be needed for arriving at a solution. If you order the Optional Admin Services package, any of the server management tasks included there will be performed whenever you want.
A Top–Notch Technical Support Service
- We’ll be available to you 24–7–365 to respond to any queries that you may have regarding our Web Control Panel and any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require help tackling server management procedures, you can take a glimpse at our Optional Admin Services package, which includes data backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Area
Our Web Control Panel has been installed by default for every dedicated web hosting plan. Among its functionalities is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the help articles in addition video versions that show all the actions that you can perform in a very illustrative way. You will find the help articles and the video tutorials in the top right corner of each Web Control Panel section.